Privacy Policy
Last updated October 17, 2026
This policy explains what information Fieldspilot collects when you visit our website or use our software, how we use it, and the choices you have. In short: we collect what we need to run your business tools, we do not sell your data, and your customers’ information stays yours.
Who we are
Fieldspilot provides software for home service businesses: call answering, scheduling, quotes, invoices and payments. In this policy, "we" means Fieldspilot, and "you" means a visitor to our website or a business that uses our software.
Information we collect
- Account and business details: your name, email, phone number, business name, trade and plan.
- Work data you add: customers, properties, jobs, quotes, invoices, photos, notes and team members.
- Calls and messages: recordings, transcripts and summaries of calls answered through your Fieldspilot number, and the text messages sent from your account.
- Payment information: card and bank details are collected and held by our payment providers. We do not store full card numbers.
- Website and app usage: pages visited, device and browser type, and approximate location, collected through cookies and similar tools (see our Cookie Policy).
How we use it
- To provide and improve the service, including answering calls, creating requests, sending texts and processing payments.
- To keep the service secure and prevent misuse or fraud.
- To support you, send service messages, and tell you about changes.
- To send product news and offers, which you can opt out of at any time.
- To meet legal obligations.
Your customers’ information
You decide what customer information goes into Fieldspilot. We process it only to provide the service to you, and we do not use it to market to your customers. You are responsible for having a lawful basis to contact them and for following the rules on recording calls and sending texts where you operate.
Who we share it with
We share information with service providers who help us run Fieldspilot, such as telephony, call recording and speech-to-text, text and WhatsApp messaging, payments, hosting, analytics and email. They may use it only to provide their service to us. We may also share information if the law requires it, or as part of a sale or merger of the business. We do not sell your personal information.
How long we keep it
We keep your information while your account is active and for as long as needed to meet legal, tax and security obligations. You can ask us to delete your account data, and you can delete individual customer records inside the product.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, to object to or restrict certain uses, and to withdraw consent. This includes rights under US state privacy laws such as the CCPA, the UK and EU GDPR, the Australian Privacy Act and India’s Digital Personal Data Protection Act. To use a right, contact us at the address below. You can also complain to your local privacy regulator.
International transfers
We and our providers may process information in countries other than your own. Where required, we use appropriate safeguards for those transfers.
Security
We use technical and organizational measures to protect your information. See our Security page for details. No system is perfectly secure, so please use a strong password and keep your sign-in details private.
Children
Fieldspilot is for businesses and is not directed at children. We do not knowingly collect information from children.
Changes and contact
We may update this policy and will change the date above when we do. Questions or requests: privacy@fieldspilot.com.