14-day free trial. No card needed. See pricing

Fieldspilot for

Hear it privately. Fix it the same day.

A smeared window, a missed hedge, a bill bigger than quoted: private feedback reaches you with the job, the tech and a one-tap call. Your Google link stays open to everyone.

A complaint, heard and handled

Not quite clear

Written in a minute, seen by you.

01 Switch it on

A private form on every review page.

Customers can tell you what went wrong in a few taps. Their name and number fill in from the job, and the Google link stays on the same page.

Five ready reasons, from a late arrival to the bill.

  • Private feedback form
  • Five ready reasons
  • Name and number filled in
  • Your logo on the page
02 It runs itself

Your phone buzzes the moment it lands.

Push and email alerts name the customer, the tech and the reason, linked to the job and invoice.

The 4:12pm alert names Callum and the smears.

  • Push alerts
  • Email alerts
  • Tech on every alert
  • Job and invoice linked
03 You stay in control

Dial, fix, mark it closed.

Phone the customer from the feedback in one tap, note what you did, and track each one from open to resolved.

Only the owner sees feedback, never the crew.

  • One-tap dial
  • Resolution notes
  • Open or resolved
  • Owner-only access
04 Hands off to the next step

Patterns show up before they cost you.

Reasons add up month by month, so a late-running tech or a skipped step stands out in the report.

Late arrival tops October’s list.

  • Reasons by month
  • Satisfaction trend
  • Feedback per tech
  • Review link resent after a fix

Try it on your next job.14 days free. No card needed.

Every UK trade has off days.Hear about them early.

Pest control

Hiding negative reviews became a banned practice on 6 April 2025 (CMA, 2026). Private feedback sits beside your Google link, never in place of it.

Roofing

Breaking the review rules can cost up to 10% of global turnover (CMA, 2026). Feedback on a re-roof reaches you by push and email, so you can put it right.

Pressure washing

89% of consumers use online reviews when researching a service (Which?, cited by the CMA, 2025). Each patio-clean note opens linked to its job and invoice.

Property maintenance

Every flat-turnover note lands in one queue, marked unresolved until someone calls back and closes it out.

Window cleaning

A shop owner’s note comes with their number, so the call back is one tap from the van.

Tree care

Crane removal feedback arrives with a reason ticked, like late or charged more than expected, so you know the issue before you call.

Painting

Once a repaint touch-up is done and the note is resolved, send a fresh review ask in one tap, outside the usual cooldown.

Pest control

Hiding negative reviews became a banned practice on 6 April 2025 (CMA, 2026). Private feedback sits beside your Google link, never in place of it.

Roofing

Breaking the review rules can cost up to 10% of global turnover (CMA, 2026). Feedback on a re-roof reaches you by push and email, so you can put it right.

Pressure washing

89% of consumers use online reviews when researching a service (Which?, cited by the CMA, 2025). Each patio-clean note opens linked to its job and invoice.

Property maintenance

Every flat-turnover note lands in one queue, marked unresolved until someone calls back and closes it out.

Window cleaning

A shop owner’s note comes with their number, so the call back is one tap from the van.

Tree care

Crane removal feedback arrives with a reason ticked, like late or charged more than expected, so you know the issue before you call.

Painting

Once a repaint touch-up is done and the note is resolved, send a fresh review ask in one tap, outside the usual cooldown.

Pest control

Hiding negative reviews became a banned practice on 6 April 2025 (CMA, 2026). Private feedback sits beside your Google link, never in place of it.

Roofing

Breaking the review rules can cost up to 10% of global turnover (CMA, 2026). Feedback on a re-roof reaches you by push and email, so you can put it right.

Pressure washing

89% of consumers use online reviews when researching a service (Which?, cited by the CMA, 2025). Each patio-clean note opens linked to its job and invoice.

Property maintenance

Every flat-turnover note lands in one queue, marked unresolved until someone calls back and closes it out.

Window cleaning

A shop owner’s note comes with their number, so the call back is one tap from the van.

Tree care

Crane removal feedback arrives with a reason ticked, like late or charged more than expected, so you know the issue before you call.

Painting

Once a repaint touch-up is done and the note is resolved, send a fresh review ask in one tap, outside the usual cooldown.

Complaint closed.Customer kept.

Get the follow-up work off your plate

  • Appointment, on-my-way and running-late texts
  • Invoice and review reminders on a schedule
  • Every message editable, with a test send first
See Automation
Automation preview

Alerts by push and email.Calls over Twilio.

Pricing

What it costs

Feedback Alerts

Included from Pro

£79 /mo

Pro · Up to 5 users

Compare plans

Every Fieldspilot Pro includes

  • AI call answering
  • Business number included
  • Missed-call text-back
  • Call recordings & transcripts
  • Dispatch board
  • Route optimisation
  • Live GPS
  • Field app: checklists & photos
  • Timesheets & overtime
  • Job costing
  • Customer portal
  • Reviews & referrals
  • Call-to-revenue reports
  • No credit card required
  • 14-day free trial
  • Cancel anytime
Start free

Every complaint is a customer you can keep.

Start free. No card, no contract.

Feedback Alerts questions

Will I know when a customer is unhappy?

Yes. Private feedback reaches you by push and email straight away, with the job, the tech and what went wrong. It never replaces the Google link: every customer can still post a public review.

Who sees the feedback?

Only the owner. Techs and dispatchers never see it.

Do I get alerts for new Google reviews too?

Yes. New reviews alert you as well, so you can reply the same day.

Can I ask for a review after I fix it?

Yes. Once it’s marked resolved, send the review link again from the feedback.

Which plan includes Feedback Alerts?

Feedback Alerts is on the Pro plan (£79 a month plus VAT) and every plan above it. Text messages are paid from your wallet as you use them. Every account starts with a 14-day free trial, no card needed, and you can cancel any time.